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Office of the Chief Information Officer

IT services for EdUHK students and staff

IT Help Desk Service status

In focus

EdUHK GenAI upgraded: document upload and new AI models MyEdUHK app updated with SmartTranscribe Lite Foxit PDF Editor is now available to staff and students EdUHK SmartTranscribe: speaker diarisation released Spot the Fake: Information Security Awareness Week 2026 Pilot launch of the Social Media Content Assessment Platform

NewsWhat's happening

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18 Sep 2026LaunchRelease of the Speaker Diarisation Feature in EdUHK SmartTranscribe (EdUHK system, opens in new tab)

15 Sep 2026UpdateMyEdUHK App Updated with Performance Enhancements and SmartTranscribe Lite (EdUHK system, opens in new tab)

8 Sep 2026UpdateEdUHK GenAI Service Upgrade: New Document Upload and AI Models

2 Sep 2026LaunchLaunch of Foxit PDF Editor for EdUHK Staff and Students

InformationNotices to act on

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15 Jul 2026ServiceUpdates on Microsoft 365 Storage Policy and Charging Arrangement

27 Mar 2026SecuritySpot the Fake, Make No Mistake! The Information Security and Personal Data Protection Awareness Week is BACK!

2 Feb 2026ServiceMigration of Padlet Domain from 3 Feb 2026 (Tue) (EdUHK system, opens in new tab)

29 Jan 2026SecurityAn Update on the Enforcement of Portable Storage Media Encryption Initiative to All Staff

ServicesWhat we offer

Wi-Fi & VPNCampus network and remote access
Accounts & passwordsNetwork account and MFA Email & Microsoft 365Outlook, Teams, OneDrive SoftwareLicensed software Computer roomsPrinting and facilities
Teaching & learningClassroom technology

New to EdUHK IT?Start here

Quick linksMost used

Reset password Campus Wi-Fi VPN Email & Microsoft 365 Printing Software EdUHK GenAI FAQs

ContactNeed help?

IT Help Desk(852) 2948 6601Emailhelpdesk@ocio.eduhk.hk

Service counter, Tai Po Campus, Room C-LP-20Mon to Fri 8:30am - 6:30pm · Sat 8:30am - 5:00pm · Closed on Sundays and public holidays