Useful IT Information for New Staff

Getting Help

• FAQ
• IT Help Desk
  Hotline: 2948 6601
  Address: Room C-LP-20, Tai Po Campus
  Email: helpdesk@ocio.eduhk.hk
• Classroom Service Hotlines
  2948 6529 (Tai Po Campus)
  2190 8581 (Tseung Kwan O Study Centre)
  2190 8660 (North Point Study Centre)
  2190 8650 (West Kowloon Study Centre (Austin Road))

Useful IT Information for New Staff

🔐Computer Accounts

You've been provided with an EdUHK network account to access:

• The Portal (EdUHK system, opens in new tab) - a one-stop shop for self-service and support
• Microsoft 365 (external site, opens in new tab) - including email, OneDrive, Teams, and more
• Library systems, eLearning platforms, and other services

Please visit Computer Accounts (For Staff) for details. We recommend changing your password regularly, at least every 180 days, in accordance with the Password Policy, available on the University's Information Security Policy webpage (EdUHK website, opens in new tab).

Note: Staff with teaching responsibilities may apply for a student domain account. See Google account for staff for more information.

📱 MyEdUHK Mobile App

The MyEdUHK mobile app offers quick access to essential campus systems and resources, including:

• Smart Dining: On-campus dining guide, with real-time canteen menus and queuing status 
• Integrated Transportation: Estimated time of arrival/departure for public transportation and shuttle buses, and shuttle bus queuing status during peak hours
• Campus Navigation & Facilities: Enhanced step-by-step navigation using mobile location services and Library Seat Finder to locate available study spaces
• Academic & Support Links: Moodle, MyLibrary, iLeave, Approval Hub, notification feature and Portal announcements, and more

Download the app from Google Play (external site, opens in new tab), App Store (external site, opens in new tab) or HUAWEI AppGallery (external site, opens in new tab), and visit MyEdUHK - Mobile App for All for more information.

🆔EdU Card for Staff

Your EdU Card serves as your staff ID and grants access to facilities such as teaching venues, the Library, and sports areas. The Human Resources Office (HRO) handles card issuance and replacement, while OCIO manages card printing. Learn more at EdU Card (EdUHK website, opens in new tab).

🌐Connecting to the Campus Network

• On Campus: Wi-Fi is available across Tai Po Campus and Study Centres. For optimal performance, connect to SSID EdUHK / Hostel / Quarters (5GHz). Please visit EdUHK Wireless Network for more details.
• At Home: Use the University's Secure Sockets Layer Virtual Private Network SSL VPN to securely access restricted campus resources remotely.

☎️Unified Communication & Collaboration (UC&C) System

Our IP Phone System offers:

• Desk phone services
• Instant messaging
• Audio/video calls
• Personal contact list management

OCIO supports all UC&C services and handles IP Phone Add/Move/Change requests.

🏫Central Teaching Facilities

EdUHK provides ~100 teaching venues equipped with AV and network tools. OCIO maintains these facilities. Reservations can be made via iBooking (EdUHK system, opens in new tab) system. Please visit Central Teaching Facilities for details.

💻Software Applications

We offer a wide range of software for teaching, research, and administrative tasks, including:

• Antivirus tools for home use
• Network teaching software
• SSL VPN client
• Many others

Explore the full list and installation instructions at Software Applications.

🔒Information Security & Personal Data Protection

The Information Security Policy, which aims to protect the information assets of the University, governs the classification, labelling, storage, transmission, disclosure, and disposal of confidential information. All staff members are required to comply with the requirements as specified in the Policy and its supporting policies. It is imperative that staff members report any suspected information security incidents to the University's Information Security Officer (currently held by the Chief Information Officer) in a timely manner. Please see the University's Information Security Policy webpage (EdUHK website, opens in new tab).

Additionally, the University puts a high priority on the protection of personal data and has appointed the Associate Chief Information Officer to the role of University Data Protection Officer. Colleagues should observe and comply with the requirements of the Personal Data (Privacy) Ordinance while carrying out their duties. Please see the Personal Data Protection at EdUHK webpage for more details.

Please remain vigilant against cyberattacks and other potential security threats. Endorsed by the Senior Management Committee, the University conducts regular phishing awareness training through ethical mock phishing exercises. These exercises are standard practice in the industry and help build a strong “human firewall,” empowering you to identify suspicious communications and protect your account, University data and infrastructure from real-world attacks. For tips on identifying phishing attempts, please click here. If you have any doubts, please contact us for assistance.

Recommended: Attend the quarterly EdUHK InfoSec Policy and Personal Data Protection Awareness Workshop as part of Staff IT Training. Details at IT Training for Staff.

📜Computing Policies & Regulations

• Use EdUHK's IT services responsibly and in accordance with all relevant policies and laws. See Policies and Guidelines.

🆘 Need Help?

Visit the OCIO website for comprehensive information. For assistance, feel free to Contact Us. We're here to help!

Please stay tuned for our announcements disseminated through The Portal (EdUHK system, opens in new tab) or email. We also share the latest news and useful tips on our Facebook (external site, opens in new tab) and Instagram (external site, opens in new tab) pages. Follow us so you won't miss out!

We look forward to supporting you throughout your journey at EdUHK and wish you a smooth transition.